Terms of Service

Effective Date: 12 November 2026

Welcome to Vivo Table Goods. These Terms of Service govern your access to and use of www.moderndishhub.com, including browsing our product collections, placing orders and communicating with our team.

By using our website or placing an order, you agree to these Terms of Service to the extent that they apply to your use of the website and your transaction. Please read them carefully before completing a purchase.

These terms are intended to operate consistently with Australian law. If any provision conflicts with a right or protection that cannot lawfully be excluded, that statutory right or protection will prevail.

Store: Vivo Table Goods
Business address: 10 Lachlan Street, Yeoval, NSW 2868, Australia
Contact: sales@moderndishhub.com
Website: www.moderndishhub.com

1. About Our Store

Vivo Table Goods operates an online retail store offering products for coffee preparation, serving and everyday drinkware.

Our product range includes:

• Coffee drippers and related coffee-brewing accessories.

• Coffee cups for serving hot or cold beverages, according to the relevant product specifications.

• Glassware for everyday drinking, serving and entertaining.

Product availability, designs, dimensions, materials, capacities and other characteristics may vary between individual listings. The information on the relevant product page forms an important part of the product description.

2. Eligibility and Website Use

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement, or you have appropriate authority from a parent, guardian or other authorised person where required.

• The information you provide during checkout is accurate and complete.

• You will use the website for lawful purposes.

• You will not attempt to interfere with the security, operation or availability of the website.

• You will not use the website to transmit malicious code, fraudulent information or unlawful material.

We may restrict or suspend access where reasonably necessary to protect the website, customers or our business from misuse, fraud or security risks. Any such action will be subject to applicable law and will not be used to avoid valid consumer obligations.

3. Product Information and Descriptions

We make reasonable efforts to present product descriptions, images and specifications clearly.

Before ordering, please review the relevant product page, including any available information about:

• Product dimensions and capacity.

• Materials and finishes.

• Colour and design.

• Included components and accessories.

• Brewing or serving compatibility.

• Cleaning and care instructions.

• Temperature limitations or other usage restrictions, where specified.

Coffee Drippers

Coffee drippers may differ in shape, size, material and brewing design. A product's compatibility with filters, coffee servers, mugs or other equipment should be assessed using the specifications shown on its product page.

We do not guarantee compatibility with every brewing accessory unless that compatibility is expressly stated.

Coffee Cups

Cup capacity, shape, handle design, material and intended use may vary by model. Please check the product details before purchase, particularly where you require a particular capacity or a specific fit with existing equipment.

Glassware

Glassware may have different shapes, dimensions, thicknesses and intended uses. Please follow any product-specific care and handling instructions. Do not assume that an item is dishwasher-safe, microwave-safe, heat-resistant, freezer-safe or suitable for sudden temperature changes unless the relevant product listing expressly confirms that feature.

We will not knowingly make product claims that are unsupported by the available product specifications. If a feature is important to your purchase, please contact us before ordering.

4. Product Images and Colour Representation

We use product photographs and visual materials to help customers understand the appearance of our products.

Actual colours may appear slightly different depending on screen settings, lighting conditions, photography and device display characteristics. Images may also be illustrative where a listing clearly identifies them as such.

Reasonable differences in photographic presentation do not permit a product to be materially different from its description. If a product is materially misdescribed, your rights under the ACL remain unaffected.

5. Prices and Currency

Prices are displayed on the website in the currency indicated during the shopping and checkout process.

Our stated delivery pricing is:

• Free shipping for orders with a merchandise subtotal of US$10 or more.

• US$5.99 shipping for orders with a merchandise subtotal below US$10.

The applicable delivery fee should be shown before you complete your purchase. If the checkout displays a currency other than USD, the final amount and shipping threshold must be interpreted according to the currency and pricing information shown at checkout.

We aim to ensure that prices and charges are accurate. If a pricing error is identified, we may need to contact you before fulfilling the order. We will not treat a website error as permission to mislead customers or disregard applicable price-display laws.

Australian price-display requirements may apply to sales made to Australian consumers, including requirements concerning clear disclosure of the total price and applicable taxes or unavoidable charges.

6. Orders and Acceptance

When you submit an order, you are making an offer to purchase the selected products under the terms displayed at checkout.

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.

An order may require review if:

• A product is unavailable.

• Payment has not been successfully authorised.

• Delivery information appears incomplete or invalid.

• A material pricing or listing error is identified.

• We reasonably suspect fraudulent or unauthorised activity.

If we cannot fulfil an order, we will take reasonable steps to notify you and arrange any refund required for payment already taken.

7. Payment

Payment must be completed using the payment methods made available at checkout.

You authorise the relevant payment provider to process the transaction for the total amount displayed before purchase. Payment processing may be subject to the payment provider's own terms, security procedures and verification requirements.

We do not ask customers to send complete payment card details or security codes by email. If you receive a suspicious payment request claiming to come from Vivo Table Goods, please contact us using the email address published on our website.

8. Shipping and Delivery

We currently offer free shipping on orders with a merchandise subtotal of US$10 or more. Orders below US$10 incur a US$5.99 shipping fee.

Delivery estimates, shipping destinations, dispatch arrangements and tracking information will be provided through the relevant website information or order communications where available.

Delivery estimates are indicative rather than guaranteed unless we expressly state otherwise. Delays may occur because of carrier operations, weather, public holidays, address problems or other circumstances beyond our reasonable control.

Please ensure that your delivery address is accurate and complete. We are not responsible for delays caused by incorrect information supplied by the customer, subject to any rights that cannot lawfully be excluded.

For further information, please refer to our Shipping Policy.

9. Returns, Refunds and Consumer Guarantees

We want customers to receive products that meet the applicable standards of quality, description and fitness for purpose.

Your purchase is protected by the Australian Consumer Law where applicable. These statutory rights are separate from any voluntary change-of-mind return arrangement.

Nothing in these Terms of Service is intended to:

• Exclude a consumer guarantee that cannot lawfully be excluded.

• Prevent you from seeking a remedy available under the ACL.

• Misrepresent your rights in relation to faulty, damaged or misdescribed products.

• Require you to accept store credit where the law entitles you to another remedy.

Please consult our Return and Refund Policy for practical instructions on reporting an issue and requesting a remedy.

10. Customer Responsibilities for Product Care

Customers should use and care for products in accordance with the instructions and specifications supplied with the product.

For coffee drippers, cups and glassware, reasonable care may include:

• Checking the product for visible damage before use.

• Avoiding use of cracked or chipped items.

• Handling glass products carefully.

• Following any stated cleaning instructions.

• Observing any expressly stated temperature or compatibility limitations.

• Keeping products away from conditions that the manufacturer or product listing identifies as unsuitable.

These recommendations do not reduce your rights if a product fails to meet an applicable consumer guarantee.

11. Promotions and Discount Offers

From time to time, we may publish promotions, discount codes or special offers.

Unless a promotion states otherwise, promotional offers:

• Apply only during the stated promotional period.

• May be limited to specified products or collections.

• May require a minimum order value.

• May not be combined with other promotions.

• May be subject to stock availability.

Any material conditions will be communicated with the relevant offer. We will not use promotional conditions to mislead customers or remove statutory consumer rights.

12. Intellectual Property

Unless otherwise stated, website content such as text, product descriptions, graphics, logos, page layouts and original visual materials may be owned by or licensed to Vivo Table Goods or relevant rights holders.

You may view and use website content for ordinary personal shopping purposes. You must not reproduce, distribute, modify, republish or commercially exploit protected website materials without permission, except where permitted by law.

Nothing in these terms transfers ownership of intellectual property to you.

13. Reviews, Feedback and Customer Submissions

If you submit a product review, comment, photograph or other content, you are responsible for ensuring that you have the right to provide it and that it is lawful and not misleading.

You must not submit content that:

• Infringes another person's intellectual property or privacy rights.

• Contains unlawful, threatening, defamatory or abusive material.

• Includes another person's personal information without proper authority.

• Is fraudulent, deceptive or unrelated to the relevant product or service.

Where you submit content for publication, you grant us a non-exclusive permission to display and use that content for reasonable store-related purposes, subject to applicable law and any rights you retain.

We may moderate or remove content where reasonably necessary, but we will not use reviews or feedback in a way that creates a false or misleading impression.

14. Third-Party Services and Links

Our website may use or link to services operated by third parties, including payment processors, delivery providers, analytics services and social media platforms.

Those services may be governed by their own terms and privacy policies. We do not control every aspect of an independent third party's systems or operations.

The inclusion of a third-party link does not necessarily mean that Vivo Table Goods endorses every product, service or statement on that website.

15. Website Availability and Technical Issues

We aim to keep our website available and functioning properly. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, software updates, hosting issues, network interruptions or events outside our reasonable control.

We may modify or update website features to improve performance, security or usability. Such changes will not remove rights that customers have under applicable law.

16. Limitation of Liability

To the extent permitted by law, we are not responsible for loss that is not reasonably foreseeable or that arises from use of the website in a way that is unlawful or inconsistent with clearly communicated product instructions.

Nothing in these Terms of Service excludes, restricts or modifies:

• Any consumer guarantee or statutory right that cannot lawfully be excluded.

• Liability that cannot lawfully be limited.

• Any remedy available to a consumer under the ACL.

Where the law permits a limitation, it will apply only to the extent legally allowed and in the circumstances in which it is valid.

17. Indemnity

You are responsible for losses or claims arising directly from your unlawful misuse of the website, your infringement of third-party rights or your breach of these terms, to the extent permitted by law.

This clause does not require you to indemnify us for losses caused by our own unlawful conduct or for any matter where such an obligation would be prohibited by law.

18. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

Please review the Privacy Policy to understand what information may be collected, how it may be used, and the circumstances in which it may be disclosed to service providers.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services or legal obligations.

The updated version will be published on our website with a revised effective date. Changes will not retrospectively remove statutory rights or alter a completed transaction in a way that is prohibited by law.

20. Governing Law

These Terms of Service are governed by the laws applicable in New South Wales, Australia, together with applicable Commonwealth laws, including the Australian Consumer Law.

Nothing in this section prevents a consumer from relying on mandatory protections available under the law of another Australian jurisdiction where those protections apply.

21. Contact Information

If you have a question about these terms, an order, a product listing or our website, please contact:

Vivo Table Goods
10 Lachlan Street
Yeoval, NSW 2868
Australia

Email: sales@moderndishhub.com
Website: https://www.moderndishhub.com

We appreciate the opportunity to assist and encourage customers to contact us if any part of the purchasing process is unclear.