Privacy Policy

Effective Date: 12 November 2026

Vivo Table Goods respects the privacy of people who visit our website, browse our coffee and glassware collections, place an order or contact our customer service team. We understand that shopping online involves sharing personal information, and we aim to handle that information responsibly, transparently and only for appropriate purposes.

This Privacy Policy explains how information may be collected, used, stored and disclosed when you visit www.moderndishhub.com or interact with Vivo Table Goods.

Business: Vivo Table Goods
Address: 10 Lachlan Street, Yeoval, NSW 2868, Australia
Privacy enquiries: sales@moderndishhub.com

1. Scope of This Policy

This policy applies to personal information collected through our website, online checkout, customer service communications and other interactions directly related to our online store.

It describes our intended privacy practices. The precise legal obligations that apply to a business depend on its circumstances. The Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) do not cover every small business: many businesses with annual turnover of $3 million or less may be exempt, although important exceptions apply. Where the Privacy Act applies to us, we will handle personal information in accordance with the applicable requirements. We also aim to follow the privacy standards described in this policy as a matter of good practice. <Cite refs={["turn367010search5"]}/>

2. Personal Information We May Collect

The information we collect depends on how you interact with our store.

Information You Provide Directly

When you place an order, contact us or subscribe to communications, we may collect:

• Your name.

• Billing address.

• Delivery address.

• Email address.

• Telephone number, if provided.

• Order details and purchase history.

• Product selections, quantities and transaction information.

• Messages, enquiries, feedback and customer service correspondence.

• Any other information you choose to provide.

We ask for information that is reasonably relevant to fulfilling your request or operating the store.

Transaction and Payment Information

When you make a purchase, transaction-related information may be processed by our payment service providers. This may include the payment amount, transaction status, payment method, billing details and a transaction reference.

Payment card details may be collected and processed directly by the payment provider rather than being stored in full by Vivo Table Goods. The information retained by us depends on the payment systems and settings used by the store.

Please do not send full payment card numbers, security codes, passwords or other sensitive financial credentials to us by ordinary email.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Website pages viewed.

• Approximate visit time and duration.

• Referring website or source.

• Website interaction and navigation information.

• Cookie identifiers and similar technical data.

This information may help us understand how visitors use the website, identify technical problems and improve the online shopping experience.

3. How We Use Personal Information

We may use personal information for the following purposes:

Order processing and fulfilment. To confirm purchases, process transactions, prepare orders, arrange delivery and provide order updates.

Customer support. To respond to questions about coffee drippers, coffee cups, glassware, product details, order status, returns, refunds and delivery matters.

Account and transaction administration. To maintain order records, verify transactions, prevent unauthorised activity and manage customer accounts where account functionality is available.

Website operation. To maintain website performance, diagnose errors, improve navigation and make product information easier to access.

Service improvement. To understand general shopping patterns, evaluate product interest and improve the presentation of our collections.

Security and fraud prevention. To detect suspicious transactions, protect the website, investigate misuse and reduce payment or delivery risks.

Legal and regulatory compliance. To maintain required business records, respond to lawful requests and meet applicable obligations.

Marketing communications. Where permitted and where any required consent has been obtained, to send promotional emails, product updates or information about store offers. You can opt out of marketing communications at any time using the unsubscribe link, where available, or by contacting us.

We do not intend to use personal information for purposes that are unrelated to the reason it was collected unless we have a lawful basis to do so.

4. Cookies and Similar Technologies

Our website or the services supporting it may use cookies, pixels, tags and similar technologies.

These technologies may help:

• Keep items in your shopping cart.

• Remember selected preferences.

• Support secure checkout functions.

• Understand website traffic and visitor behaviour.

• Measure the performance of marketing campaigns.

• Improve website functionality and user experience.

Some cookies are necessary for the website or checkout to operate. Others may be used for analytics or marketing, depending on the services enabled on the store.

You can manage cookies through your browser settings. Blocking certain cookies may affect shopping cart functions, account access or other parts of the website.

Where required by applicable law, we will provide appropriate information or choices concerning non-essential tracking technologies.

5. When We May Share Information

We do not sell personal information as a standalone commercial product. However, operating an online store may require us to share relevant information with service providers.

Depending on the services used, recipients may include:

Payment processors: To securely process transactions, verify payments and manage refunds.

Delivery and logistics providers: To arrange delivery and provide tracking or delivery notifications. These providers may need your name, address and contact details.

Website and e-commerce service providers: To host, maintain and operate the website, shopping cart and checkout.

Analytics and advertising providers: To understand website performance and, where enabled and legally permitted, measure or deliver marketing.

Customer support providers: To help manage enquiries, order issues and communications.

Professional advisers: Such as accountants, auditors, insurers or legal advisers where reasonably necessary.

Government authorities and regulators: Where disclosure is required or authorised by law, or is necessary to respond to a valid legal process.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

6. Overseas Disclosure and Service Providers

Some technology, payment, analytics or e-commerce providers may store or process information outside Australia. The countries involved will depend on the services and infrastructure used by our store.

Where the Australian Privacy Act applies, overseas disclosures may be subject to requirements under the APPs, including APP 8 where relevant. We will take reasonable steps to understand the privacy arrangements of service providers and to address applicable legal obligations before disclosing personal information overseas. <Cite refs={["turn367010search5"]}/>

If you would like more information about the countries in which a particular service provider processes information, you may contact us.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the systems available to us, these steps may include:

• Using secure website connections where supported.

• Limiting access to customer information to people who need it for business purposes.

• Using reputable service providers for payment and website operations.

• Maintaining appropriate account access controls.

• Reviewing service arrangements and security settings.

• Taking reasonable steps to address suspected unauthorised access.

No online transmission or electronic storage method can be guaranteed to be completely secure. While we take reasonable precautions, we cannot promise absolute security.

If a data breach occurs, we will assess our legal obligations and take the steps required by applicable law, including any notification obligations that may apply.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to legal, accounting, tax, dispute-resolution and recordkeeping requirements.

For example:

• Order and transaction records may need to be retained for business and legal recordkeeping.

• Customer service correspondence may be kept while an enquiry or dispute remains active.

• Marketing subscription information may be retained while you remain subscribed.

• Technical and analytics information may be retained according to the relevant service provider's settings and retention practices.

When information is no longer required and there is no legal reason to retain it, we will take reasonable steps to delete or de-identify it.

9. Accessing and Correcting Your Information

Where applicable under the Privacy Act and other relevant laws, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.

To make a request, email sales@moderndishhub.com with the subject line “Privacy Access or Correction Request”.

Please describe the information you are seeking or the correction you would like made. We may need to verify your identity before responding to protect your information from unauthorised disclosure.

We will consider and respond to requests within the time and manner required by applicable law.

10. Marketing Preferences

If you receive promotional communications from us, you may opt out at any time.

You can generally do this by:

• Selecting the unsubscribe link in a marketing email, if available.

• Contacting us at sales@moderndishhub.com.

• Asking us to update your communication preferences.

Opting out of marketing does not prevent us from sending essential service communications, such as order confirmations, delivery updates, security notices or responses to a customer service request.

11. Children's Privacy

Our website is intended for general shopping use and is not designed to knowingly collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us. We will review the circumstances and take reasonable steps where appropriate and legally permitted.

12. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices.

We are not responsible for the privacy, security or content practices of independent third parties. We encourage you to review their privacy information before providing personal information to them.

13. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first.

Email: sales@moderndishhub.com
Subject: Privacy Complaint

Please explain what happened, the information involved and the outcome you are seeking. We will review your concern and respond within a reasonable period.

If the Privacy Act applies and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), subject to its complaint-handling requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, service providers, business operations or legal obligations.

The latest version will be published on our website with an updated effective date. We encourage visitors to review this page periodically.

15. Contact Details

For questions, access requests, correction requests or privacy complaints, contact:

Vivo Table Goods
10 Lachlan Street
Yeoval, NSW 2868
Australia

Email: sales@moderndishhub.com
Website: https://www.moderndishhub.com