Contact Information

Vivo Table Goods — Customer Support

At Vivo Table Goods, we believe that a good shopping experience should feel as considered as the products themselves. Whether you are selecting a coffee dripper for your daily brewing routine, looking for a coffee cup to enjoy your favourite drink, or choosing glassware for your home, we want you to have access to clear information and helpful support.

If you have a question before purchasing, need assistance with an existing order or would like to discuss a product concern, our customer service team is available by email.

1. Business Details

Business Name: Vivo Table Goods

Business Address:
10 Lachlan Street
Yeoval, NSW 2868
Australia

Customer Service Email:
sales@moderndishhub.com

Official Website:
https://www.moderndishhub.com

Please use the contact details shown above when communicating with us about purchases made through our website.

2. Customer Service Enquiries

You can contact us about a range of store-related matters, including:

Product Information

If you would like to know more about a coffee dripper, coffee cup or glassware item, you can email us with the product name or a link to the relevant product page. Where available, we can help clarify product descriptions, dimensions, capacity, materials, included components and care information.

Order Assistance

If you have placed an order and need help confirming its details, please provide your order number. This allows us to identify the relevant transaction and review the information associated with your purchase.

Shipping and Delivery

For questions about shipping fees, dispatch, tracking information, delivery estimates or a parcel that has not arrived, please include your order number and delivery postcode.

Returns and Refunds

If an item arrives damaged, defective, incorrect or incomplete, contact us with a description of the issue. Photographs may help us understand the circumstances and identify the appropriate next step.

Website and Checkout Support

If you experience a problem with the shopping cart, payment process, discount code or checkout page, please describe what happened and include a screenshot where practical. Do not include full payment card details or security codes in your message.

Privacy Enquiries

For requests relating to personal information, privacy concerns, access requests or correction requests, please use the same email address and identify your message as a privacy enquiry.

3. How to Contact Us Efficiently

To help us respond accurately, please include the following information where relevant:

• Your full name.

• Your order number, if you have already purchased.

• The email address used during checkout.

• The product name or product page link.

• A clear description of your question or concern.

• Photographs or screenshots, if they help explain the issue.

Please avoid sending passwords, full payment card numbers or other sensitive authentication information.

4. Customer Support Email

sales@moderndishhub.com

For the quickest identification of your enquiry, you may use one of these subject lines:

• Product Question — Vivo Table Goods

• Order Status — Order #[Your Order Number]

• Shipping Enquiry — Order #[Your Order Number]

• Return or Refund Request — Order #[Your Order Number]

• Damaged Item — Order #[Your Order Number]

• Privacy Enquiry — Vivo Table Goods

Please replace the example order number with your actual order number when contacting us.

5. Our Approach to Customer Support

We aim to handle customer enquiries with care, clarity and respect.

When reviewing a request, we may need to check the order record, product listing, payment status, dispatch information or relevant photographs. Some enquiries may require additional time if we need information from a delivery provider or another service partner.

We aim to provide a helpful response within a reasonable period. Response times may vary during weekends, public holidays and periods of unusually high enquiry volume.

If we need more information to assess your request, we will explain what is required and why it may help.

6. Product and Safety Questions

Our collection includes products that may come into contact with beverages, including coffee drippers, coffee cups and glassware.

Please refer to the individual product page and any supplied care instructions before using an item. Product features such as microwave suitability, dishwasher suitability, heat resistance, material composition and compatibility with particular brewing equipment should not be assumed unless expressly stated for that product.

If you are uncertain whether a product is suitable for a particular use, please contact us before using it in that way.

If an item appears cracked, chipped or structurally damaged, discontinue use and contact us.

7. Written Correspondence

Our published customer service contact channel is email. Please use sales@moderndishhub.com for official store enquiries.

We recommend keeping copies of order confirmations, receipts, tracking notifications and customer service correspondence until your enquiry has been resolved.

8. Contact Summary

Vivo Table Goods
10 Lachlan Street, Yeoval, NSW 2868, Australia

Email: sales@moderndishhub.com
Website: www.moderndishhub.com

Thank you for choosing Vivo Table Goods. We appreciate your interest in our coffee and drinkware collection and welcome the opportunity to assist with your shopping experience.