Shipping Policy

Effective Date: 12 November 2026

At Vivo Table Goods, we want the journey from choosing your coffee dripper, cup or glassware to receiving it at your door to be straightforward and transparent. This Shipping Policy explains how shipping fees are calculated, how orders are prepared, what to expect during delivery and what to do if a parcel is delayed, damaged or missing.

Store: Vivo Table Goods
Website: www.moderndishhub.com
Customer service: sales@moderndishhub.com
Business address: 10 Lachlan Street, Yeoval, NSW 2868, Australia

1. Shipping Fees

We use the following shipping structure:

Merchandise subtotal	Shipping fee
US$10 or more	Free
Below US$10	US$5.99

The threshold is based on the merchandise subtotal before shipping charges. Any applicable discounts will be reflected according to the checkout calculation.

The shipping fee applicable to your order should be displayed before you complete payment. Please review the checkout summary carefully to confirm the order total and currency.

Currency notice: The thresholds and fees above are stated in US dollars because that is the pricing information supplied for this store. If the website checkout actually charges customers in Australian dollars or another currency, the displayed threshold, shipping fee and policy wording should be updated so that they accurately reflect the amount customers will pay. Australian price-display rules require clear and accurate disclosure of the total payable amount and applicable charges.

2. Order Processing

After an order is submitted, our team or our fulfilment service will begin the order-processing process.

Processing may include:

• Reviewing the order information.

• Confirming payment status.

• Checking product and stock availability.

• Preparing the selected coffee dripper, cup or glassware.

• Packing the items for shipment.

• Passing the parcel to the relevant delivery provider.

Processing time is separate from transit time. An order confirmation means that we have received the order details; it does not necessarily mean that the parcel has already been dispatched.

We aim to process orders as efficiently as reasonably possible. Actual processing times may vary depending on stock availability, order volume, weekends, public holidays and fulfilment arrangements.

If an order cannot be processed as expected, we will take reasonable steps to contact the customer using the details provided at checkout.

3. Dispatch and Delivery Estimates

Delivery times depend on the destination, carrier, service level and fulfilment location.

Any delivery estimate displayed on the website or communicated in an order email is an estimate, not a guaranteed arrival date, unless we expressly state otherwise.

Delivery may take longer during:

• Public holidays and peak shopping periods.

• Severe weather events.

• Carrier network disruptions.

• Remote-area delivery routes.

• Customs or border processing, where applicable.

• Periods of unusually high parcel volume.

If a delivery estimate is provided for a particular order, please use that estimate as the primary reference for that shipment.

4. Shipping Destinations

Available delivery destinations are determined by the shipping options displayed at checkout.

If your address cannot be selected or the checkout does not provide a shipping method, please contact us before placing your order.

We may be unable to deliver to certain locations because of carrier restrictions, remote-area limitations, customs requirements or other logistical constraints.

5. Tracking Information

Where tracking is available, tracking details may be provided after the order has been dispatched.

Tracking information can help you:

• Check whether the parcel has been collected by the carrier.

• Follow its progress through the delivery network.

• Identify delivery attempts.

• Review available delivery updates.

Tracking information may not appear immediately after dispatch. Some carriers require time to register the first scan, and tracking updates may be delayed during busy periods.

If you have not received tracking information or the tracking page does not update after a reasonable period, contact us at sales@moderndishhub.com with your order number.

6. Delivery Address Accuracy

Customers are responsible for entering a complete and accurate delivery address when placing an order.

Before submitting payment, please check:

• Recipient name.

• Street number and street name.

• Suburb or locality.

• State or territory.

• Postcode.

• Country.

• Contact details, where requested.

An incomplete or incorrect address may cause a delivery delay, failed delivery attempt or return to sender.

If you notice an address error after placing your order, contact us immediately. We will make reasonable efforts to correct the details if the order has not yet entered a stage where the change is no longer possible.

Once a parcel has been handed to the carrier, address changes may depend on the carrier's available services and cannot be guaranteed.

7. Packaging for Coffee Drippers, Cups and Glassware

Coffee drippers, coffee cups and glassware may have different shapes, sizes and handling requirements. We aim to use packaging suitable for the products being shipped and to prepare parcels with reasonable care.

Where appropriate, packaging may include protective materials intended to reduce movement and contact between items during transit.

Customers should inspect the parcel when it arrives. If the outer package appears severely crushed, torn, wet or otherwise damaged, please take photographs where practical before discarding the packaging.

If an item arrives broken, cracked or chipped, please avoid handling sharp fragments and contact us.

8. Damaged Items During Delivery

If your order arrives with a damaged product, please email sales@moderndishhub.com.

To help us review the issue, include:

• Your order number.

• The name of the affected product.

• A description of the damage.

• Photographs of the product.

• Photographs of the outer parcel and internal packaging, if available.

Please keep the affected product and packaging until we have reviewed your enquiry, provided it is safe to do so.

We will assess the circumstances and discuss the appropriate next step. Depending on the facts and applicable consumer law, this may include a replacement, refund or another remedy.

This policy does not require customers to accept a carrier claim or insurance process instead of a remedy they are legally entitled to receive from the seller.

9. Delayed or Missing Parcels

If your parcel has not arrived within the estimated delivery period, please contact us.

We may:

1. Review the order and dispatch details.

2. Check the tracking information, if available.

3. Contact the delivery provider where appropriate.

4. Request additional delivery information.

5. Discuss the next steps based on the investigation and applicable law.

If tracking shows that the parcel has been delivered but you cannot locate it, please check whether it may have been left in a safe place, received by another household member or accepted by a building reception area. You may also wish to contact the carrier using the tracking reference.

Please then contact us if the parcel remains missing. A delivery status alone will not necessarily determine the outcome of your enquiry.

10. Split Shipments

In some circumstances, products from one order may be dispatched separately. This may occur because of stock location, product availability, parcel size or fulfilment arrangements.

If your order is split into multiple parcels, tracking information may be provided separately where available.

You do not need to place another order simply because items from the same purchase arrive at different times. Contact us if you believe a product is missing.

11. Customs, Duties and Import Charges

For deliveries that cross international borders, customs duties, import taxes, brokerage fees or other charges may apply depending on the destination country's laws and the shipping arrangement.

Where such charges are not included in the checkout total, the relevant authority or carrier may request payment from the recipient before delivery.

Customers should review any destination-specific information available at checkout. We will not describe customs charges as included unless the relevant shipping arrangement actually includes them.

For Australian deliveries, applicable Australian tax and consumer-law requirements must be observed.

12. Order Changes and Cancellation Before Dispatch

If you need to change or cancel an order, contact us as soon as possible at sales@moderndishhub.com.

We will make reasonable efforts to assist if the order has not yet been dispatched or entered an irreversible fulfilment stage.

Once a parcel has been handed to a carrier, changes or cancellation may no longer be possible before delivery. Please contact us so that we can explain the available options.

Your statutory rights under Australian law remain unaffected.

13. Delivery Completion

Where the carrier provides delivery confirmation, that information may be used as part of our delivery enquiries.

If you have special delivery instructions, please enter them in the appropriate checkout field where available. We cannot guarantee that every carrier will be able to follow special instructions.

Please consider the security of your nominated delivery location, particularly for parcels containing glassware or other fragile products.

14. Contact Us About Shipping

For questions about shipping fees, order processing, dispatch, tracking, delayed parcels, delivery addresses or damaged shipments, contact:

Vivo Table Goods
10 Lachlan Street
Yeoval, NSW 2868
Australia

Email: sales@moderndishhub.com
Website: https://www.moderndishhub.com

Please include your order number and the delivery postcode in your message where relevant.

15. Updates to This Policy

We may update this Shipping Policy to reflect changes in delivery providers, fulfilment arrangements, shipping prices or legal requirements.

The latest version will be made available on our website. Any change will be subject to applicable consumer law and will not remove rights relating to an order already placed.